The best way to travel on the metro is with a Smart Card. This is an electronic card that can be obtained over the counter from Customer Care of any metro station or authorized channel. Smart Card can be obtained by paying security deposit of Rs.50,

Smart Card can be loaded with Store Value Pass or Trip Based Monthly Pass.

1. The Store Value Pass is an electronic purse with some pre-loaded monetary value as per your choice. Each time you use the metro, the ticket value will be deducted from the monetary value stored in the Smart Card at the exit gate as per fare chart. The minimum recharge value is Rs.100 and maximum monetary value that can be stored is Rs.3000.

2. Trip Pass is loaded with 45 trips which is valid only for 30 days from time of purchase/reload. Once Trip pass is purchased, origin and destination station cannot be changed.

The security deposit of Rs 50 can be refunded as per applicable rules.

Buying a Smart Card will help you save time by avoiding queues at ticket counters.

For more information on CSC please check the “Smart Card” section in FAQs

This is a pre-paid fare ticket as per fare chart for journeys between a fixed set of stations. Tokens can be purchased for a single/return journey and is valid for one business day, from the time of sale till the end of operational hours of the day. A Token is a suitable fare option for occasional metro users.

In Mobile Ticketing, the mobile phone can be used as a ticket, at entry and exit collection gates. This facility is available on PayTm App and Ridlr App and will soon be introduced even in the Mumbai Metro app. AmazonPay is the payment wallet for Ridlr.

• “Skiiip Q” helps commuters book tickets at their own convenience from anywhere

• Commuters do not need to stand in queues at Ticket Counters or Customer Care Counter to book tickets or passes or reload/renew their pass, thereby saving time.

For more details regarding QR Code based ticket, contact Customer Care Counters at any Metro Station or email us on customercare@reliancemumbaimetro.com

• Customers must approach the ticket counters at the metro station for purchase of Tokens.

• Customers must then specify to the Ticket Selling Officer (TSO), the destination that they wish to travel to.

• The TSO will then mention the fare amount for the journey.

• Once the customer has paid the fare amount, the TSO will then issue Token/s and return balance amount if any.

• Customers can also request a receipt for the transaction.

TIMs will simplify and speed up all ticket purchases, thereby enabling customers to avoid queues at the ticket counters.

Simple steps to use TIMs :

Token Purchase:

1. Select ‘English’ or ‘Hindi’ or ‘Marathi’ for language option.
2. Select ‘Single Journey full fare’ for your token.
3. Select the ‘Destination’ on the screen
4. Confirm the number of tokens by pressing (+) or (-). Maximum 6 tokens.
5. Based on the displayed amount, press ‘OK’ for payment.
6. Insert ‘Coins’ or ‘Bank Notes’ for payment
7. Select ‘Yes’ or ‘No’ for ‘Print Receipt’
8. Collect Token, receipt and balance money (if any)

Pre-load of Monetary Value in Smart Card:

1. Select ‘English’ or ‘Hindi’ or ‘Marathi’ for language option.
2. Select ‘Reload Card’ and insert your Smart Card in the TIM once prompted.
3. The TIM will then display information regarding the Smart Card
4. Press the ‘Money’ button for reload in multiples of Rs 100
5. Based on the displayed amount, press ‘OK’ for payment.
6. Insert ‘Coins’ or ‘Bank Notes’ for payment.
7. Select ‘Yes’ or ‘No’ for ‘Print Receipt’
8. Remove Smart Card, receipt and balance money (if any).

Instacharge

Through Instacharge, a customer does not need to register himself on the website. A customer just needs to follow 4 simple steps.

1. Click on the InstaCharge icon
2. Enter card number and code
3. Choose the relevant recharge options
4. Pay